Recommendation 6.1.3 Agency sites provide contact details for specific policy or services
The New Zealand Web Standards 2.0 were released in March 2009 and replace the previous version, the New Zealand Government Web Standards 1.0 (below). See Meeting the standards for more information.
The Recommendation
Recommendation 6.1.3 Agency sites provide contact details for specific policy or services
Guide to this recommendation
It is recommended that contact details are in the "Contact Us" section or dedicated "Contact Us" page. Refer standard 16.2 for further details.
Rationale for this recommendation
One of the principal foundations of the purpose for the New Zealand Web Standards is to provide economical and equitable access to information. This encompasses all information the NZ government wishes to make available to the public where feasibly able. Included in this information should be services provided by the agency. If such information and/or agency services cannot be obtained directly from the agency web site(s), details should be provided to enable users to make contact to request the desired information or services.
