Social Media

In November 2011, the ICT Strategy Group approved the following all of government social media guidance.

This 'Social Media in Government' guidance is made up of two documents: 'High-level Guidance' and 'Hands-on Toolbox'. The intent of the guidance is to encourage best practice social media use by government agencies, provide useful templates and tools for planning, and give an overview of the strengths, weaknesses, benefits and risks of this very important and rapidly growing toolset.

• High Level Guidance

  Guidance for managers who are trying to decide if their organisation should use social media. Covers basic principles, code of conduct issues, and benefits and risks.

• Hands-on Toolbox

  Guidance to help practitioners who are setting up social media profiles and using the tools on a daily basis.